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Transforming Student Payments at Meredith College with PayMyTuition

Meredith College Banner
Meredith College Logo

The Challenge: Manual Processes and Student Frustration

Before partnering with PayMyTuition, Meredith College faced significant challenges managing tuition payments and payment plans.

  • Disjointed Payment Plans: Students were required to leave their portal and log in to a third-party platform to set up payment plans.

  • Manual Reconciliation: Staff manually reviewed 200–300 student accounts monthly to ensure charges and credits were reflected correctly.

  • Inefficient Refunds: Returned checks and related processes were handled manually, consuming time and creating errors.

  • Limited Integration: The lack of real-time Colleague integration caused delays and administrative inefficiencies.

Meredith College

1891

1891

Founded

~2,000

~2,000

Student Population

Raleigh, North Carolina

Raleigh, North Carolina

Location

Ellucian Banner

Ellucian Banner

SIS Integration

The Solution: Direct Colleague Integration and Automation

Meredith College selected PayMyTuition’s Full Solution Suite to automate tuition payments, payment plans, and returned check handling—all within their existing Colleague environment.

Key reasons for choosing PayMyTuition included

  • Seamless Colleague Integration that kept students within their portal.

  • Ease of Use through real-time automation and simplified processes.

  • Responsive Support from the PayMyTuition team during deployment.

  • Operational Efficiency: Enabled automation that reduced manual intervention and improved accuracy across payment processes.

 

“PayMyTuition offered exactly what we needed — a seamless, user-friendly solution that integrated directly with Colleague and simplified the entire payment experience for our students.”- Nancy Cline, Director of Accounting

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“Our previous process wasn’t real-time with student accounts. I personally had to go through hundreds of accounts every month to make sure everything was updated.”

Kristin Rosario

Student Accounts

The Results: Efficiency, Automation, and Happier Students

    • Since implementation, Meredith College has seen measurable improvements across operations:

    • Reduced Manual Work: Automated updates and real-time integration have eliminated hours of manual reconciliation.

    • Operational Continuity: Even after staff reductions, the business office maintained efficiency thanks to automation.

    • Enhanced Experience: Parents and authorized users now receive automatic notifications and can manage payments directly through the portal.

    • Simplified Reconciliation: Finance staff can now generate complete reports in just a few clicks.

 

“The automation has been a game changer for our office. We’ve drastically reduced manual work, and even with fewer staff, our processes are running smoother than ever.”- Kristin Rosario, Student Accounts

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Implementation & Partnership

Despite tight timelines, the solution went live in under two months.

  • Collaborative Rollout: Weekly meetings ensured smooth onboarding and rapid resolution of issues.

  • Hands-On Support: PayMyTuition’s team guided Meredith’s staff through configuration and training.

  • Continuous Improvement: The college is now working with PayMyTuition to create documentation and guides to support future semesters independently.

“From day one, the PayMyTuition team was incredibly hands-on. Their expertise and responsiveness made it easy for our staff to feel confident throughout implementation.” - Nancy Cline, Director of Accounting

 

The Future: Continued Innovation

Meredith is now exploring additional features such as:

  • Template-Based Communications for easier family outreach.

  • Text Messaging and Read Receipts to improve engagement.

  • Potential Refund Enhancements, including check printing directly through PayMyTuition.

Conclusion

PayMyTuition, part of the MTFX Group, provides higher education institutions with fully integrated, automated solutions for tuition payments, refunds, and payment plans.

To learn more, visit www.paymytuition.com.
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“With PayMyTuition, we’ve modernized how students and families manage payments, and we’re excited to keep building on that progress with new features.”

Nancy Cline

Director of Accounting

Learn how our solutions can transform the student experience while optimizing your operational processes.

Download the Case Study