Modernizing Student Payment Operations at Campbell University
Campbell University is a private, comprehensive institution with a strong focus on financial stewardship, operational reliability, and student service. Tuition revenue plays a critical role in supporting academic programs, making the accuracy, stability, and integration of payment systems essential.
The Bursar’s Office oversees billing, reconciliation, and revenue reporting, while IT Services supports enterprise integrations and system availability. Any disruption to tuition payments directly impacts staff workload, reporting accuracy, and the student experience.
Key Stakeholders
The Challenge: Accumulated Friction and Manual Work
Campbell University had been using its previous tuition payment platform for more than a decade. Over time, recurring connectivity issues, service interruptions, and limited automation created increasing operational strain.
Instead of a single breaking point, a series of small inefficiencies compounded over time, creating broader systemic challenges.
“Our processes were far less efficient than they needed to be. Reconciliation took too long, and frequent connectivity failures added stress and risk to our daily operations.”
— Deborah Gibbs, University Bursar
Campbell University Overview
1887
Founded
5000+
Student Population
Buies Creek, NC
Location
Ellucian Colleague
SIS Integration
Defining What “Better” Looked Like
Before evaluating vendors, Campbell University aligned finance, IT, and leadership on what success should look like.
The goal was not simply to replace software, but to eliminate friction and restore confidence across payment operations.
Success was defined by:
“This wasn’t about one failure. It was accumulated friction — manual steps, extra oversight, and growing risk over time.”
— Manuel Cordero, Senior IT Project Manager
“Colleague integration wasn’t treated like an add-on. It was clearly built into the platform.”
Manuel Cordero, Senior IT Project Manager
Implementation & Go-Live Experience
Given past experiences with multi-year implementations, the Campbell team approached deployment cautiously. That skepticism was quickly alleviated.
Implementation highlights:
Challenges related to application fees and deposits were addressed collaboratively, resulting in workflows that exceeded previous capabilities.
“We came from an implementation that took years. This one took about two and a half weeks.”
— Manuel Cordero, Senior IT Project Manager
“This was one of the smoothest, most organized implementations I’ve been part of in over a decade.”
— Josh Tate, Programmer Analyst & OnBase Administrator
Why PayMyTuition
Campbell University evaluated multiple tuition payment solutions, including both generic payment platforms and higher-education-focused vendors. PayMyTuition stood out through both its technical architecture and its approach to partnership.
What set PayMyTuition apart:
Life After Go-Live: Measurable Impact
Following go-live, Campbell University experienced immediate and meaningful improvements across operations.
Operational outcomes:
Student & family experience:
“Our workload dropped by at least 50%. It fundamentally changed how our office operates.”
— Deborah Gibbs, University Bursar
Looking Ahead
With a stable, automated foundation in place, Campbell University is now positioned to continue optimizing workflows, scaling capabilities, and strengthening the student financial experience.
About PayMyTuition
PayMyTuition, part of the MTFX Group, provides higher education institutions with fully integrated, automated solutions for student payments, payment plans, refunds, and marketplaces—deeply embedded within leading student information systems.
To learn more, visit www.paymytuition.com
“They often came to us with solutions already thought through. That level of preparation stood out.”