How TMU Transformed & Digitized Operations with PayMyTuition’s Marketplace Solution
The Challenge
Toronto Metropolitan University (TMU), home to over 40,000 students, faced an urgent crisis when its long-standing eCommerce and event registration platform was discontinued with little warning. After nearly a decade of reliance, TMU needed to find a new solution—fast.
"Our biggest pain point with the previous provider was the lack of integration with our financial system," said Mary Anne Rait, Director of Financial Systems and Operations at TMU. "Manual data processing consumed hours every month, and switching providers only added more pressure."
The non-integrated legacy system caused delays in financial reporting, drained resources, and created inefficiencies. TMU needed a platform that could seamlessly integrate with their existing infrastructure, support multiple eStores, payment forms, event registrations, and provide a smooth user experience for both staff and students.
TMU at a Glance
40,000+
Student Population
Toronto, Ontario
Location
Oracle E-Business Suite
Financial System
The Solution
TMU selected PayMyTuition’s Marketplace solution, driven by the platform’s seamless integration, flexibility, and TMU’s positive experience with PayMyTuition for student payments.
The new solution centralized payment processing and financial reporting, streamlining workflows across departments. TMU’s new automated system supports multiple eStores, payment forms, and event registrations, creating a smooth, user-friendly experience for both users and administrators.
Key Features of the Solution
"PayMyTuition has digitized and streamlined our processes, saving time we now use for more strategic initiatives. Their responsive team and commitment to continuous improvement make them an invaluable partner."
Mary Anne Rait, Director, Financial Systems and Operations
The Results
The transition to PayMyTuition’s Marketplace had an immediate impact:
"With PayMyTuition, we've transformed our operations," said Mary Anne Rait. "We now process transactions daily instead of waiting for month-end, which improves our response times to financial requests."
Heng Lee, Business Systems Analyst at TMU, highlighted the platform's operational transformation:
"Before, everything was done manually. Now, with seamless integration, we save over 30 hours of manual work each month. PayMyTuition’s team is extremely responsive—they often reply within an hour."
Future Growth Potential
TMU plans to expand PayMyTuition’s Marketplace to include merchandise sales and customizable payment options for future events, ensuring long-term scalability.
Impact on TMU's Operations
PayMyTuition’s Marketplace revolutionized TMU’s event management, eStores, and financial operations. The automated transaction feeds and powerful reporting tools minimized errors and saved valuable time. By integrating with TMU’s financial system, the platform enhanced operational efficiency and transparency.
Conclusion
Implementing PayMyTuition’s Marketplace not only resolved TMU’s immediate challenges but also laid the foundation for future growth.
Discover how PayMyTuition can transform your institution’s eCommerce and event registration processes.
Visit www.paymytuition.com.
"Previously, we had to send individual links for every event. Now, users can explore our centralized platform and register for events seamlessly."