How NorQuest College Transformed Payment and Refund Processes with PayMyTuition’s Canadian Payment Gateway
The Challenge
NorQuest College, a leading educational institution in Edmonton, Alberta, serving nearly 15,000 learners, faced challenges with its outdated student payment and refund processing. Their existing processes were not only slow and prone to errors, but also expensive to manage. Students had limited payment options, and refunds were processed through manual cheques, leading to delays and security concerns.
Additionally, the college’s finance team struggled with time-consuming manual reconciliation and batch processing, increasing the chances of errors and further contributing to resource intensive, operational inefficiencies. NorQuest needed a modern, streamlined payment gateway to enhance the financial experience for both students and staff
NorQuest College Overview
1965
Founded
15,000+
Student Population
Edmonton, Alberta
Location
PeopleSoft Campus Solutions
SIS Integration
The Solution
To address these challenges, NorQuest College implemented PayMyTuition’s Canadian Payment Gateway, which fully automated and digitized their payment and refund processes. This solution integrated seamlessly with their existing Student Information System (SIS), PeopleSoft Campus Solutions, enabling real-time payment posting and balance updates.
Key Features of the Solution
"Our students have really appreciated the faster refunds and the variety of payment options available. PayMyTuition has made a big difference in improving their financial experience."
Rhonda Grenier, Assistant Controller
The Results
Impact on Operations and Student Experience
By automating key financial processes, PayMyTuition drastically reduced manual data entry and batch file processing for NorQuest’s staff. This has resulted in more accurate processing, quicker payments, and faster refunds. With these processes now automated, administrative staff can focus on more critical tasks, while students benefit from greater payment flexibility and faster refunds.
Conclusion
PayMyTuition’s Canadian Payment Gateway has revolutionized NorQuest College’s payment and refund systems. NorQuest has significantly improved operational efficiency, reduced costs to the institution and increased overall student satisfaction.
To learn how PayMyTuition can transform your institution’s payment and refund processes, visit www.paymytuition.com.
"Payments and refunds used to be a big challenge, especially during peak periods. Now, everything runs much more smoothly."