How Brigham Young University Enhanced International Payment Processes with PayMyTuition
The Challenge
Brigham Young University (BYU), known for its global student body, faced challenges with its outdated international payment system. Students had limited payment options and often incurred high fees, adding financial strain. The manual wire transfer process required multiple departments to track and allocate payments, causing delays and frustration. "Excessive fees and payment posting delays frustrated students and our team," said Brian Blum, Director of Student Financial Services. Additionally, BYU’s customized PeopleSoft system complicated third-party integrations, and refund processes were slow, requiring manual coordination across departments.
BYU Overview
1875
Founded
34,000+
Student Population
Provo, Utah
Location
PeopleSoft Campus Solutions
SIS Integration
The Solution
To address these issues, BYU implemented PayMyTuition’s international payment solution, which provided seamless integration with their customized PeopleSoft system. The solution not only reduced payment processing times but also introduced a range of flexible payment options, making the experience smoother for both students and administrators.
Key Features of the Solution
"PayMyTuition’s integration with PeopleSoft was a game-changer. Their team built custom solutions to address our specific needs, making the entire process seamless."
Lori Glenn, Assistant Director of Student Financial Services
The Results
Since implementing PayMyTuition, BYU has experienced transformative improvements across its international payment processes:
Future Growth Potential
Looking ahead, BYU plans to expand its partnership with PayMyTuition as they explore transitioning to new SIS platforms like Workday or Oracle. The university also aims to further leverage PayMyTuition’s capabilities, such as real-time analytics and enhanced reporting, to drive strategic decision-making.
Implementation Process
The implementation of PayMyTuition at BYU was notably efficient, taking just ~ 4 – 6 weeks from start to finish. BYU highlighted the expertise and responsiveness of the PayMyTuition team as critical to the project's success. “Unlike other providers, who struggled to understand our unique requirements, PayMyTuition’s team delivered a tailored solution on time and with exceptional attention to detail,” said Brian Blum.
BYU also appreciated PayMyTuition’s support during onboarding, including pre-prepared communication templates and a proactive approach to addressing questions.
Conclusion
Implementing PayMyTuition has revolutionized BYU’s international payment processes, enhancing the experience for both students and administrators. “PayMyTuition has been one of the best vendors we’ve worked with. Their proactive approach, technical expertise, and commitment to customer service set them apart,” said Brian Blum.
To learn how PayMyTuition can transform your institution’s payment processes, visit www.paymytuition.com.
"With PayMyTuition, our students experience quicker payment posting and reduced fees. It's been a tremendous help for both them and our staff."